Are you trying to use the app, but it keeps crashing in a specific situation or on a certain screen?
We’re very sorry that you are experiencing problems with the app. If this is the case, please carry out the following steps:
- Please check in Google Play or the App Store to see if there is a new update available for your Android or iOS operating system. If yes, please download and install the update on your phone.
- Please check in Google Play or the App Store to see if there is a new update available for The Big Day app. If yes, please download and install the update on your phone.
Still having problems?
Please submit a ticket in our Helpdesk. Please try to describe the crash or the problem as detailed as possible. In addition, please let us know which The Big Day version, which phone and operating system you are using. Screenshots or screen recordings of the issue would also be helpful.